I was in a leadership meet...
He was struggling to engage the audience. Okay, forget struggling -- He was dying on stage.
After a moment...
So He took a shot. "In one sentence, what is the key to leading people?" He asked.
Throw away question? Sure. I knew no one would answer. That was the point. They would sit and stare and he would offer an intentionally unpopular answer intended to spark some heat and conversation. (Yeah, I know. But remember, he was dying.)
So he asked the question and paused to read the room. Some people looked down. Some looked away. Just when he was about to speak, a voice broke the silence.
"I think I know," a man said. A few heads turned in his direction.
So he asked the question and paused to read the room. Some people looked down. Some looked away. Just when he was about to speak, a voice broke the silence.
"I think I know," a man said. A few heads turned in his direction.
My head turned too. I was a little surprised and a lot concerned. Shoot, I thought. He's going to whip out some leadership cliché and the guy on stage have to scramble to recover from the dead end he just created.
So I was only half-listening as he said, fairly quietly, "No one cares how much you know until they first know how much you care about them."
He asked- Wait -- what?
"Could you please repeat that?" he said.
By now a number of heads had turned in his direction. "We think we have all the answers, and maybe we do, but that doesn't matter. No one cares how much you know until they first know how much you care about them," he repeated.
He took the ongoing silence in the auditorium as disagreement.
"No, really," he said, sounding more confident.
He asked- Wait -- what?
"Could you please repeat that?" he said.
By now a number of heads had turned in his direction. "We think we have all the answers, and maybe we do, but that doesn't matter. No one cares how much you know until they first know how much you care about them," he repeated.
He took the ongoing silence in the auditorium as disagreement.
"No, really," he said, sounding more confident.
Put that aside...
As I have started my career from an Executive level and reached a Team Lead Position... I know how employees feel inside them while listening to the boss...
In my views... Best answer ever is...
"Yeah, we're in charge, we talk about targets and goals and visions... But our employees don't care about that stuff for long. We can try to communicate and engage and connect all we want but no one really listens. They just smile and nod and go back to doing their jobs the way they always do.
"Our employees don't really care about what we want them to do until they know how much we care about them. When employees know -- truly know -- that you care about them, then they will care about you. And when they know you care, then they will listen to you... And then they will do anything for you."
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